General Terms and Conditions

1 · Provider and scope

These General Terms and Conditions (GTC) apply to all contracts for paid online courses, digital content and coaching services concluded between

Kathrin Cäcilia Dahmen
Luftraumwerk®
Am Anger 26
91365 Weilersbach
Germany

— hereinafter the “Provider” — and you as the customer.

Deviating terms and conditions of the customer do not become part of the contract unless the Provider expressly agrees to them in text form.

A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (Section 13 of the German Civil Code (BGB)). An entrepreneur is anyone who acts in the exercise of a commercial or self-employed professional activity (Section 14 of the German Civil Code (BGB)).

2 · Subject matter of the services

The Provider makes digital learning content available via the platform luftraumwerk.com. Access is provided by means of a personal access code, which is sent by email once payment has been received.

The specific scope of services is set out in the respective description of the offer at the time of the order. The following are currently offered:

• Drone Academy — online course with nine modules for self-study at your own pace. Does not include any personal support or any live sessions.
• KI Content Creation Studio — online course with nine modules for self-study. Optionally available as a guided version over nine weeks with a weekly live call and feedback on your own content.
• 1:1 coaching and practical flight training — individual appointment by arrangement; travel to the location within a radius of 200 kilometres of Nuremberg is included in the price.

The courses impart knowledge and skills. No particular learning, examination or economic success is owed or promised.

The drone courses serve as preparation for the examinations for the EU certificate of competency. The examination itself is not conducted by the Provider; it takes place exclusively at the German Federal Aviation Office (Luftfahrt-Bundesamt) or at a body designated by the Luftfahrt-Bundesamt and is not part of this contract.

The Provider may further develop, supplement or update content as long as the contractually owed purpose is preserved.

3 · Conclusion of contract

The presentation of the offers on the website is not a binding offer but an invitation to place an order.

You submit your offer by sending an order by email or via the order form. The contract is concluded when the Provider confirms the order in text form or provides access.

The text of the contract is stored by the Provider and sent to you in text form together with these GTC and the instructions on withdrawal.

The language of the contract is German.

4 · Prices and payment

The prices stated at the time of the order apply. All prices are final prices.

Pursuant to Section 19 of the German Value Added Tax Act (Umsatzsteuergesetz; small-business scheme), no value added tax is charged and none is shown.

Promotional prices apply only within the period stated in each case. The launch price for the KI Content Creation Studio applies to orders placed up to and including 1 September 2026.

Depending on the offer, the following are available: invoice with payment by bank transfer, credit card, PayPal, SEPA direct debit and payment by instalments. Which payment methods are offered in the individual case is shown in the ordering process.

In the case of payment by invoice, the amount is due without deduction within 14 days of the invoice date. Access is activated once payment has been received.

Where payment by instalments has been agreed, access remains in place until payment has been made in full only if the instalments are paid in accordance with the contract. If you are in default with two consecutive instalments, the Provider may temporarily block access after prior notice and a reasonable grace period.

5 · Access, term and rights of use

Access is provided by means of a personal access code. It is not transferable and is intended exclusively for you.

Access to the self-study courses is granted for an indefinite period, but for at least 24 months from activation. This is not a subscription; no recurring costs are incurred.

You receive a non-exclusive, non-transferable right to use the content for your own purposes. Not permitted are, in particular, passing on access data, reproducing, publishing, reselling or making the content publicly available, and using it to build a competing offer.

In the event of a material breach — in particular if the access code is passed on — the Provider may block access after a prior warning. Further claims remain unaffected.

The Provider endeavours to ensure a high level of availability of the platform but does not owe uninterrupted accessibility. Maintenance work and disruptions outside the Provider’s sphere of influence are reserved.

6 · Appointments for coaching and live formats

Appointments for 1:1 coaching, practical flight training and live calls are arranged individually.

Agreed individual appointments can be rescheduled free of charge up to 48 hours in advance. In the event of later cancellation or non-attendance, the appointment is deemed to have been provided, insofar as you are responsible for being unable to attend.

Practical flight training takes place outdoors. If an appointment has to be broken off or postponed for reasons of weather, safety or aviation law, a replacement appointment will be offered; this does not give rise to any claim to a refund.

Missed live calls of the guided version cannot be made up; where a recording exists, it will be made available.

7 · Right of withdrawal

Consumers have a statutory right of withdrawal. You will find the details and the conditions under which it expires early in the case of digital content in the instructions on withdrawal.

8 · Warranty and liability

The statutory provisions apply.

The Provider is liable without limitation in the case of intent and gross negligence, in the case of injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of a guarantee assumed.

In the case of ordinary negligence, the Provider is liable only for breach of a material contractual obligation — that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case, liability is limited to the foreseeable damage typical of this type of contract.

In all other respects, liability is excluded.

Important regarding drone flights: The course content replaces neither an official authorisation nor your own review of the legal situation applicable at the time. You yourself are responsible for planning, registering, insuring and carrying out your own flights. The Provider is not liable for damage arising from participants’ own flights.

9 · Final provisions

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory provisions of the state in which the consumer has their habitual residence.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the Provider’s place of business.

Online dispute resolution: The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Should any provision of these GTC be invalid, the validity of the remaining provisions remains unaffected.